Refund policy

Return & Refund Policy

This policy applies to orders placed on our online store, including roasted coffee and merchandise. It does not apply to in-cafe purchases.

Quick Summary

  • Roasted coffee: final sale (perishable), but we will make it right if your order arrives damaged, defective, or incorrect.
  • Merch (t-shirts, apparel): returns accepted within 30 days if unworn, unwashed, and in original condition.
  • Shipping issues: contact us within 7 days of delivery for the fastest resolution.

Roasted Coffee (Beans, Ground Coffee)

Because coffee is a perishable food product, all roasted coffee sales are considered final. We do not accept returns or exchanges on opened or unopened coffee.

That said, if something is off because of us or because of shipping, we will make it right.

We will replace or refund roasted coffee if:

  • Your order arrives damaged (torn bag, broken seal, product loss).
  • You receive the wrong item.
  • Your order is missing items.
  • The product arrives defective (for example, a compromised seal).

Merchandise (T-Shirts and Apparel)

We accept returns on eligible apparel within 30 days of delivery.

Return requirements

  • Unworn, unwashed, and in original condition.
  • Free of stains, odors, pet hair, or damage.
  • Includes original packaging if applicable.

Non-returnable merch

  • Final sale items (if marked final sale at checkout).
  • Gift cards.
  • Items that show signs of wear or washing.

Refunds

Once your return is received and inspected (for eligible merch), we will notify you of approval or denial. Approved refunds are issued to your original payment method.

  • Shipping costs are non-refundable unless the return is due to our error.
  • Processing times vary by bank, but most refunds post within 5 to 10 business days after approval.

Exchanges

If you need a different size for apparel, contact us and we will help you with the simplest option, either an exchange (if inventory allows) or a return and re-order.

Shipping Issues and Lost Packages

If tracking shows delivered but you cannot locate your package, please check with household members, neighbors, and your local carrier first.

For damaged packages or incorrect items, contact us within 7 days of delivery and include photos of the shipping box and the product.

How to Request Help

Email our support team with the details below. We typically respond within 1 to 2 business days.

Please include:

  • Order number
  • Your full name and shipping address
  • What went wrong (damaged, incorrect item, missing item, sizing issue)
  • Photos (if damaged or incorrect)

Contact: info@mazevocoffee.com

Policy updates: We may update this policy from time to time. The version posted here applies to orders placed after the “Last updated” date below.

Last updated: March 3, 2026